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Cancellation Policy

At Tour Samoa, we understand that travel plans can change. Our cancellation policy is designed to be fair to both our guests and our local partners.

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Standard Tours & Experiences

  • Cancel 48 hours or more before your tour for a full refund.

  • Cancel 24–48 hours before your tour for a 50% refund.

  • Cancel less than 24 hours before your tour or fail to attend (no-show) and no refund will be provided.

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Private Tours & Custom Experiences

  • Cancel 72 hours or more before your tour for a full refund.

  • Cancel 48–72 hours before your tour for a 50% refund.

  • Cancel less than 48 hours before your tour or fail to attend (no-show) and no refund will be provided.

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Group Bookings (6 or More Guests)

  • Cancel 5 days or more before your tour for a full refund.

  • Cancel 3–5 days before your tour for a 50% refund.

  • Cancel less than 72 hours before your tour and no refund will be provided.

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Rescheduling

Guests may request to reschedule their booking up to 24 hours before departure, subject to availability.

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Weather & Operator Cancellations

If Tour Samoa cancels a tour due to weather, safety concerns, or operational reasons, guests will be offered either:

  • A full refund, or

  • An alternative tour date.

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Late Arrivals & No-Shows

Tours depart on schedule. Guests who arrive late and miss the tour departure will be considered a no-show and will not be eligible for a refund.

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Refunds

Approved refunds will be processed to the original payment method within 5–10 business days.

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Third-Party Bookings

Bookings made through travel agents, cruise lines, or online booking platforms may be subject to the cancellation policies of those providers.

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Need Help?

If you need to cancel or amend your booking, please contact us as soon as possible.

📧 toursamoa685@gmail.com
📞 +685 778 0700

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